Warranty Information
Two-Year Replacement Warranty
At Mini Mate, we take pride in the quality and durability of our products. To ensure your complete peace of mind, we offer a two-year replacement warranty on all Mini Mate products. When you choose Mini Mate, you can trust that your purchase is protected.
What’s Covered
- Replacement Coverage: If your Mini Mate product experiences any defects in materials or workmanship within two years of purchase, we will replace it free of charge.
- Free Shipping: We will cover the shipping costs for both returning the defective product and delivering the replacement.
What’s Not Covered
- Accidental Damage: Damage resulting from misuse, accidents, or unauthorized repairs is not covered under this warranty.
- Normal Wear and Tear: Regular wear and tear from normal use is not eligible for coverage.
- Exclusions: Damages caused by natural disasters, power surges, or other external factors beyond our control are not covered.
How to Make a Warranty Claim
- Contact Us: Email our customer support team at support@themini-mate.com. Please include your order number, a detailed description of the issue, and photos or videos of the problem if possible.
- Return Instructions: Our team will guide you through the return process, providing step-by-step instructions for shipping the defective product back, along with any necessary documentation.
- Replacement Processing: Upon receipt and inspection of the defective product, we will process your replacement and ship it promptly to you.
Customer Support
If you have any questions or need assistance with your warranty or products, our customer support team is here to help. Please do not hesitate to reach out for further information or guidance.
Thank you for choosing Mini Mate. We are committed to ensuring your experience with our products is outstanding.
Warm regards,
The Mini Mate Team